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Case 5 ? Magrec, Inc.

Essay specific features

 

Issue:

Business

 

Written by:

Doris C

 

Date added:

June 3, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 814

 

Was viewed:

7407 times

 

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Essay content:

I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with me or another manager within our company instead of contacting the customer direct...
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She should know that by going directly to the customer with the matter the way she did cause a ripple effect in the customer base and consequently, the company has suffered great financial hardship. I would suggest to her that we could have addressed the matter with Partco in a way that would have made them aware of our mistake, offer recompense and still keep our relationship with Partco in tact without affecting the existing customer base...
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