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Case 5 ? Magrec, Inc.
Essay specific features
Written by:
Doris C
Date added:
June 3, 2015
Level:
University
Grade:
A
No of pages / words:
3 / 814
Was viewed:
7407 times
Rating of current essay:
Essay content:
I would communicate with Dinah that I respect her strong feelings and beliefs behind her actions regarding the Partco matter but indicate that if she felt that strongly about the action step I planned to take, that she should have spoken again with me or another manager within our company instead of contacting the customer direct...
displayed 300 characters
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She should know that by going directly to the customer with the matter the way she did cause a ripple effect in the customer base and consequently, the company has suffered great financial hardship. I would suggest to her that we could have addressed the matter with Partco in a way that would have made them aware of our mistake, offer recompense and still keep our relationship with Partco in tact without affecting the existing customer base...
displayed 300 characters
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