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Case Analysis – United Services Automobile Association

Essay specific features

 

Issue:

Business

 

Written by:

Lisa R

 

Date added:

November 16, 2014

 

Level:

University

 

Grade:

B

 

No of pages / words:

3 / 581

 

Was viewed:

4747 times

 

Rating of current essay:

 
Essay content:

Eventually, the services were extended to all military officers and their dependants. In 1987, USAA membership comprised approximately 1.7 million people, with 98% of all uninformed commissioned officers eventually joining USAA. Issues 1. Homogeneous business culture – 84% female, predominantly Caucasian, and high turnover of 44% with mostly clerical staff and limited management...
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Decentralized operations (company expanded in 32 subsidiaries), inefficient (took days to locate files even with a special nightshift of 30 employees solely dedicated to locate filed), hostility between IS and other areas such as P&C (IS’s limited resources to the P&C, in that P&C though IS was calling all the shots about what IS would do and not do), mail delivery slow...
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