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Case Study

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Issue:

Business

 

Written by:

Barbara S

 

Date added:

January 8, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 340

 

Was viewed:

8443 times

 

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Essay content:

Despite being "old establishment" 39 years old Muthu's Curry and 12 years old Gayatri, Muthu's Curry CEO pointed out "even the best fish head curry in Singapore can be ruined by 45-minutes wait for an entree or bill." Although fast service is crucial, but how to get customer satisfaction and possible repeat patronage? This is what the both eateries have done...
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This saves them time, reduced the chances of any misplaced orders. The kitchen printers are seamlessly connected to the Point-Of-Sale (POS) system, which means no more waiting for waiters to tally and punch orders into the cash register. And also no more arguing whether customers are being wrongly billed as orders are captured by POS system the moment waiter inputs order in the PDA...
displayed 300 characters

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