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CASE STUDY: EASTMAN KODAK COMPANY:
Essay specific features
Written by:
Carole M
Date added:
December 1, 2011
Level:
University
Grade:
A
No of pages / words:
2 / 357
Was viewed:
2171 times
Rating of current essay:
Essay content:
“Kodak needed the professionalism and high quality of Perceptive Sciences Corporation’s work on a recent usability project,” said Dan Sullivan, Site General Manager of the KADC. “Perceptive Sciences provided us with extremely fast turnaround by working nights and weekends to meet deadlines.”
Perceptive Sciences worked with Kodak market research, product management, and usability team members from across the nation to test the following questions:
Will the kiosk product’s key customer demographic open a disposable camera? If they will, can they?
Eastman Kodak Company is the world leader in helping people take, share, enhance, preserve, print, and enjoy pictures, with annual sales over $12 billion...
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. .” -Dan Sullivan KADC Site General Manager
Will that same customer notice a difference between various types of technoogy used in the kiosks? (Testing this question provided Kodak an opportunity to evaluate various cost/performance configurations.)
Although details of the findings are confidential, they can be divided into baseline data gathered during the tests that identified potential areas of confusion when users operated the kiosks and specific recommendations for improving the usability of the user interface...
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