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Change Management Plan for CrysTel Communications

Essay specific features

 

Issue:

Business

 

Written by:

Kira C

 

Date added:

June 29, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

13 / 3600

 

Was viewed:

6807 times

 

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Essay content:

In the fall of 1990, Oracle’s stock came crashing down to earth amidst a fury of customer angst regarding poor software and even poorer customer service. To quote Mr. Ellison: “We were able to ignore [the problems] a lot longer than we should have. Success allows you to defer difficult decisions that should have been made” (Greenbaum, 1992, p...
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Success allows you to defer difficult decisions that should have been made” (Greenbaum, 1992, p. 30). After posting the first quarterly loss in the history of the company, a new management team was put in place with an emphasis on profitability and a user-first focus on quality. In 1991, Oracle surpassed $1 billion in sales and the renewed focus on the customer invigorated the entire organization (Greenbaum, 1992)...
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General issues of this essay:
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