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Citibank case

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Issue:

Business

 

Written by:

Anonymous

 

Date added:

October 27, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

4 / 999

 

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Except figures and data (Key Performance Indicators – KPIs) there is also a place for comments and opinions which is very important to evaluate managers and employees. In addition to 4 quarterly performance assessments McGaran has received year-end performance as a summary of all KPI and supervisor’s opinions...
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In addition to 4 quarterly performance assessments McGaran has received year-end performance as a summary of all KPI and supervisor’s opinions. We think that in this matter scorecard is clear and fair. However, the way of measurement of customer satisfaction can be questioned (the sample is too small, 25 seems to be not representative)...
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