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Essay

Conflict Management

Essay specific features

 

Issue:

Business

 

Written by:

Norman O

 

Date added:

October 20, 2014

 

Level:

University

 

Grade:

C

 

No of pages / words:

8 / 1982

 

Was viewed:

3477 times

 

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Essay content:

call centers operated by a major telecommunications provider. The company agreed to participate in a study undertaken as part of a doctoral dissertation to investigate the relationship between customer satisfaction and preferred conflict-handling styles. CHALLENGE: Call center managers face many challenges, two of which are addressed by this study: meeting customer satisfaction targets and getting the most from training programs for call center reps...
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The company's average customer satisfaction rate was 80 percent across all its other call centers, but this unit was achieving only 77 percent. Previous research by Goetzmann and Moumtzidis, 2006." * revealed that an increase in customer satisfaction through effective problem solving could result in a 3 to 6 percent increase in annual revenue...
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General issues of this essay:
Conflict Management Conflict Management Conflict Management Conflict Management Conflict Management Conflict Management Conflict management conflict management conflict management Management - Conflict Conflict Management Training conflict management styles conflict management styles Conflict Management Conflict management
 

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