Consumer Emotional Intelligence: Conceptualization, Measurement, And The Prediction Of Consumer Decision Making

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Issue:

Business

 

Written by:

Dwight C

 

Date added:

December 3, 2013

 

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Grade:

A

 

No of pages / words:

42 / 11715

 

Was viewed:

6967 times

 

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Results supported the scale’s reliability and its discriminant and nomological validity. Our consumer domain-specific measure predicted food choices better than a more domain-general alternative. Furthermore, consumer emotional intelligence predicted food choices beyond cognitive knowledge. Finally, consumer emotional intelligence was found to generalize to product-based decision making...
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Finally, consumer emotional intelligence was found to generalize to product-based decision making. Theoretical implications of consumer emotional intelligence are discussed along with areas of future research. 3 Despite the importance of emotion in decision making (Luce 1998; Pham 1998; Ruth 2001), research has yet to fully understand how consumers’ use emotional information to make effective decisions...
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