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Essay

Consumer relations

Essay specific features

 

Issue:

Business

 

Written by:

Debbie M

 

Date added:

June 22, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

9 / 2278

 

Was viewed:

513 times

 

Rating of current essay:

 
Essay content:

So why all the fuss now? Is this just another fad, some passing fancy that will come and go like Hula-Hoops, disco dancing or designer jeans? Hardly. A fundamental change is taking place in customer service, and the salespeople who realize this and change with it will be the people who will be successful in 2002 and beyond...
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To thrive, you need not only a steady stream of people who keep coming back for more goods or services but also those people to enthusiastically recommend your business to their friends. To build a loyal following, you must do more than just give people what the law requires. Yes, knowledge of your legal rights and those of your customers is important, but even more important is not to let legal technicalities take priority over a key objective of your business: to keep happy customers coming back and sending other people your way Let's say you own a dry cleaning business, and a customer complains that her white blazer came back with a slightly pink tint...
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General issues of this essay:
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