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? CHOICE
- chose from a section of products
- but or refuse to buy goods o services
- to chose the seller they want to but from
- to be free from unreasonable pressure to buy
? RIGHT TO BE HEARD
- if small shop is difficult to be heard because no superiors
- if large company you can:
- talk to manger
- make bad publicity
- if concerning the law talk to Department of Fair Trading
- If government co operation then talk to OMBUD (representative from the government)
- Australian Consumers Association ? group of consumers
? SATISFACTION OF BASIC NEEDS
- access to basic essential goods and services
- adequate food clothing shelter health care education and sanitation
? TO REDRESS
- Receive a fair settlement of just claims including compensation for misrepresentation, shoddy goods or unsatisfactory services
- Can ask for refund, replacement, repair
- Faulty goods
- Goods that are not fit for the purpose
- Foods that are different to the example or description given
- Services not carried out with due care or skill
? CONSUMER EDUCATION
- inform themselves on specifications, requirements, capabilities of product or service - part of consumer's responsibility
- understand any terms condition contracts legal documents they sign
- Before consumer buys should
- Think
- Is product necessary (avoid impulse buying)
- Can you afford it
- Compare
- Prices ? shop around
- Read labels ? content quality
- Check for hidden costs
- Read consumer information magazines
- Credit card charges and facilities
- When buying
- Inspect goods carefully in store if possible
- Ask question
- Check warranty
- Read fine print before signing
- If paid keep receipt
? TO A HEALTHY ENVIRONMENT
- live and work in healthy environment
- non-threatening to the wellbeing of present and future generations
Exercising Consumer Rights
? Passive Consumer
- Let others ? sellers and other consumer to decide what they get and the standards of service they will get
? Assertive Consumer
- know their rights
- confident they are entitled to them
- not afraid to ask for their rights
- realize people who are prejudice to them are wrong
? Aggressive Consumer
- try to force their wishes onto sellers and other customers without considering the other people's rights
Seller Activities that reduce consumer's power
? Advertising
- aims to convince consumers to buy certain goods by stressing aspects which are important to individuals
- buy new models of goods which have already been
- targeted at certain groups of [people e... displayed 300 characters
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colouring
? CHOICE
- chose from a section of products
- but or refuse to buy goods o services
- to chose the seller they want to but from
- to be free from unreasonable pressure to buy
? RIGHT TO BE HEARD
- if small shop is difficult to be heard because no superiors
- if large company you can:
- talk to manger
- make bad publicity
- if concerning the law talk to Department of Fair Trading
- If government co operation then talk to OMBUD (representative from the government)
- Australian Consumers Association ? group of consumers
? SATISFACTION OF BASIC NEEDS
- access to basic essential goods and services
- adequate food clothing shelter health care education and sanitation
? TO REDRESS
- Receive a fair settlement of just claims including compensation for misrepresentation, shoddy goods or unsatisfactory services
- Can ask for refund, replacement, repair
- Faulty goods
- Goods that are not fit for the purpose
- Foods that are different to the example or description given
- Services not carried out with due care or skill
? CONSUMER EDUCATION
- inform themselves on specifications, requirements, capabilities of product or service - part of consumer's responsibility
- understand any terms condition contracts legal documents they sign
- Before consumer buys should
- Think
- Is product necessary (avoid impulse buying)
- Can you afford it
- Compare
- Prices ? shop around
- Read labels ? content quality
- Check for hidden costs
- Read consumer information magazines
- Credit card charges and facilities
- When buying
- Inspect goods carefully in store if possible
- Ask question
- Check warranty
- Read fine print before signing
- If paid keep receipt
? TO A HEALTHY ENVIRONMENT
- live and work in healthy environment
- non-threatening to the wellbeing of present and future generations
Exercising Consumer Rights
? Passive Consumer
- Let others ? sellers and other consumer to decide what they get and the standards of service they will get
? Assertive Consumer
- know their rights
- confident they are entitled to them
- not afraid to ask for their rights
- realize people who are prejudice to them are wrong
? Aggressive Consumer
- try to force their wishes onto sellers and other customers without considering the other people's rights
Seller Activities that reduce consumer's power
? Advertising
- aims to convince consumers to buy certain goods by stressing aspects which are important to individuals
- buy new models of goods which have already been
- targeted at certain groups of [people e... displayed 300 characters
