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Controlling non-financial performance as a key to improved productivity
Essay specific features
Written by:
Shirley C
Date added:
December 11, 2014
Level:
University
Grade:
No of pages / words:
3 / 790
Was viewed:
8463 times
Rating of current essay:
Essay content:
Financial performance is unquestionably important, but as businesses became more modern, more competitive, managers started to see that a big part of what influences financial performance indicators are non-financial performance measures. Metapraxis (1998) highlight this saying that "Customer satisfaction (?) also has to exist before purchases are financially consummated...
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Metapraxis (1998) highlight this saying that "Customer satisfaction (?) also has to exist before purchases are financially consummated." [1], which is only one of the examples that one could find as to why non-financial performance indicators influence financial indicators and why it is good business to measure them...
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