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Issue:

Business

 

Written by:

Sylvester B

 

Date added:

April 15, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

35 / 9533

 

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4508 times

 

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The box below indicates the range to sales force automation capabilities currently available. 1.1 Sales Force Automation Capabilities ? Contact Management: Maintain customer information and contact histories for existing customers. May include point in the sales cycle and in the customer's replenishment cycle...
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May include point in the sales cycle and in the customer's replenishment cycle. ? Activity Management: Provide calendar and scheduling for individual sales people ? Communication Management: Communicate via E-mail and fax ? Forecasting: Assist with future sales goals, targets, and projections ? Opportunity Management: Manage leads and potential leads for new customers ? Order Management: Obtain online quotes and transform inquiries into orders ? Document Management: Develop and retrieve standard and customizable management reports and presentation documents ? Sales Analysis: Analyze sales data ? Product Configuration: Assemble alternate product specifications and pricing Marketing Encyclopedia: Provide updated information about products, prices, promotions, as well as soft information about individuals (e...
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General issues of this essay:
customer service A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. Customer Service Benchmark Customer Service Customer Service Customer Service customer service customer service Tesco - Customer Service Customer Service Roles Customer Service customer service in n out customer service Poor Customer Service The Value of good customer service
 

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