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Essay

Customer Satisfaction for Business-to-Business Professional Services

Essay specific features

 

Issue:

Business

 

Written by:

Leslie D

 

Date added:

January 16, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 739

 

Was viewed:

2067 times

 

Rating of current essay:

 
Essay content:

The researchers found that most of the customer satisfaction or dissatisfaction (CS/D) research prior to their paper focused on consumer goods and services. The research covers sixteen hypotheses has to show how positive or negative customer satisfaction affects marketing and business. Hypotheses The following is the list of the sixteen hypotheses that were set to be proven or disproved: H1: Disconfirmation will be positively related to and have the strongest direct effect on customer satisfaction H2: Perceived performance will have a positive direct effect on satisfaction, but its influence will be secondary to that of disconfirmation...
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The research covers sixteen hypotheses has to show how positive or negative customer satisfaction affects marketing and business. Hypotheses The following is the list of the sixteen hypotheses that were set to be proven or disproved: H1: Disconfirmation will be positively related to and have the strongest direct effect on customer satisfaction H2: Perceived performance will have a positive direct effect on satisfaction, but its influence will be secondary to that of disconfirmation...
displayed 300 characters

General issues of this essay:
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. A more customer oriented business Customer Contact Customer Satisfaction Questionnaire Customer Satisfaction for Business-to-Business Professional Services leadership plus employee satisfaction equals business results Marketing Plan for Business Basic Phone Company Professional Memo-Virtual Organization Business Types Reflection on First stage of Business The Impact of Employee Satisfaction on Business Outcomes Business professional communication Ethical and Legal Issues in Interactive Health Communications: A Call for International Cooperation The phone call Business Law and Ethics : Physicians and Professional Secrecy Call Center Case Study - Customer Contact Center
 

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