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Essay specific features
Written by:
Zena H
Date added:
August 11, 2014
Level:
University
Grade:
A
No of pages / words:
18 / 4985
Was viewed:
6373 times
Rating of current essay:
Essay content:
Companies that are certified ISO 9001:2000 must now demonstrate how they measure customer satisfaction, and how they are improving in this area. Firms planning to become ISO certified will need to begin developing these capabilities. Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers...
displayed 300 characters
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Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay much more attention to satisfying customers. Customer satisfaction is an ambiguous and abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product/service...
displayed 300 characters
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