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Written by:
Danny M
Date added:
August 24, 2010
Level:
College
Grade:
A
No of pages / words:
1 / 131
Was viewed:
9368 times
Rating of current essay:
Essay content:
Recognizing...
displayed 300 characters
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This aspect of customer service is critical to the long-term profitability of a firm. Firms that develop a reputation for consistently remedying customer complaints are more likely to develop customer loyalty and, over time, may increase their market share. Conversely, firms that develop a reputation for not being willing to remedy their customers'' complaints may slowly lose many of their customers (Blodgett 31-42)...
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