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Dell Direct Innovation Model
Essay specific features
Written by:
Le E
Date added:
November 10, 2010
Level:
University
Grade:
B
No of pages / words:
2 / 490
Was viewed:
7580 times
Rating of current essay:
Essay content:
To achieve this objective, he incorporated a customer-centric philosophy in his company.
His focus on concrete issues like cutting operation costs, improving delivery time, and maintaining customer service is the underlying force that has driven the company. Michael Dell's establishment of the "direct model," as well as his exploitation of the benefits of the Internet, has contributed vitally to the company's successes in both the US and overseas markets...
displayed 300 characters
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Dealing directly with customers allows Dell to customize their orders according to the customers' needs.
Listening to the customer directly takes the guesswork of what to include in the computer and wasted resources out of the equation altogether. Moreover, this "direct model" concept can also be applied to Dell's suppliers...
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