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Essay

Difficult Conversations

Essay specific features

 

Issue:

Business

 

Written by:

Randall W

 

Date added:

October 25, 2011

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 449

 

Was viewed:

4796 times

 

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Essay content:

Anticipating the unpleasantness, we are tempted to handle them indirectly or avoid them altogether. However, as author Holly Weeks writes, "dodging issues, appeasing difficult people, and ignoring antagonisms is costly for managers and companies alike." In her article, "Taking the Stress Out of Stressful Conversations," Ms...
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Weeks gives instruction on navigating difficult conversations. Her advice is immensely valuable for leaders facing tough talks. KEYS TO NAVIGATING TOUGH TALKS 1) Clarity In an effort to soften the blow, some leaders mislead difficult conversations and unintentionally create confusion. For instance, to avoid seeming overly stern, a leader may adopt a friendly, non-confrontational tone while attempting to deliver a sharp and serious message...
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