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Essay

employees are more important than customers

Essay specific features

 

Issue:

Business

 

Written by:

Eleanor L

 

Date added:

May 3, 2013

 

Level:

 

Grade:

A

 

No of pages / words:

16 / 4333

 

Was viewed:

9521 times

 

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Essay content:

Significant research has been conducted regarding the nature of the two groups, which has aided this critical analysis of the notion that employees are more important than customers as well as the counter-argument that employees are indeed more important. Employees are more important than customers The importance of employees extends far beyond the mere ability to meet the needs of a customer...
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As such, the view that employees are more important than customers is highly viable and supported. This importance can be firstly measured through the correlation between valauble employees and company profits. Furthermore, employees have an extensive influence on customers and their subsequent actions through their impact on word-of-mouth, service quality, loyalty and moments of truth; as well as the huge reductions in turnover associated with retention of superior employees...
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