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Essay

Fritolay, RTA, and KM

Essay specific features

 

Issue:

Business

 

Written by:

Amanda R

 

Date added:

November 20, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 778

 

Was viewed:

1554 times

 

Rating of current essay:

 
Essay content:

I looked at the goals of Frito-Lay and RTA to evaluate their concept of knowledge management. Frito-Lay's goals were; to streamline knowledge, exploit customer specific data and foster team collaboration. RTA goals were improve service and information to customers, help new staff become familiar with RTA policy and procedures faster, reduce training cost, reduce the time customers are placed on hold, and reduce problems from escalating to the team leader, management level...
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RTA goals were improve service and information to customers, help new staff become familiar with RTA policy and procedures faster, reduce training cost, reduce the time customers are placed on hold, and reduce problems from escalating to the team leader, management level. Frito-Lay and RTA both came to the conceptual conclusion that they needed a system to create, store, quickly access, and share information throughout their organization...
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General issues of this essay:
Information Communication Technologies In Knowledge Management Strategies. Can Knowledge Actually Be Managed? Knowledge management and leadership in learning organizations: an integrated perspective. managing communication, information and knowledge Summary Report: Strategic Alignment: Leveraging Information Technology for transforming Organizations The Value Of Knowledge Rather Than Information Information Knowledge Management Knowledge and Information Percis of Knowledge and the Flow of Information. Knowledge Of Information knowledge and information How Information Technology Has Influenced Our Organizations In This Modern World Information Gathering Information Technology In The Management Of Organizations Information-gathering techniques and design methods Invisible information gathering through Loyalty Cards
 

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