Global Communications Problem Solution

Essay specific features

 

Issue:

Business

 

Written by:

Emma M

 

Date added:

June 19, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

11 / 3024

 

Was viewed:

3319 times

 

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Essay content:

Their market share losses are evident in the declining stock price: GC,'s stock has dropped from $28.00 to $11.00 in three years. To rejuvenate the company, GC stakeholders and management developed a two prong approach: 1) realize growth through strategic alliances with satellite providers to offer a bundled service consisting of POTS, video, broadband and wireless access and 2) reduce costs by shifting many of its customer service positions to less expensive consumer call centers within the US and create overseas call centers to reduce costs...
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The board approved these measures and is looking for the strategy to implement this without tarnishing GC's image with its consumers, small businesses, and union employees. Issue Identification A)The Union has already taken concessions in previous negotiations and is faced with heavy layoffs when the outsourcing is implemented unless a solution is provided to combat the huge layoffs...
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