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Hampton Inn Case Study

Essay specific features

 

Issue:

Business

 

Written by:

Betty H

 

Date added:

September 30, 2012

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 401

 

Was viewed:

9028 times

 

Rating of current essay:

 
Essay content:

While it may seem to consumers that employees will try harder to satisfy them, if employees are empowered to refund a customer's money, they do not have to answer to management, they can just do it. 2. The implications of the 100% Guarantee for (a) guests, (b) managers, (c) owners of the hotel buildings and (d) Promus are: a) Guests ? that no matter what happens, even if the hotel really did nothing wrong, they can get their money back...
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It seems like many important decisions have been taken away from managers, and they can not react in the best interest for the hotel chain because what's in the customer's best interest is usually not the same as the company's best interest. c) Owners of the Hotel Buildings ? that they need to keep their facilities in tip top condition or else customers will be dissatisfied with their experience and demand their money back...
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