Hannaford

Essay specific features

 

Issue:

Business

 

Written by:

Cheryl B

 

Date added:

June 13, 2013

 

Level:

University

 

Grade:

B

 

No of pages / words:

2 / 427

 

Was viewed:

6037 times

 

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Essay content:

After concluding that the client is income eligible I proceed to take a brief statement of there problem. The VLP only deals with civil matters, so if it is a criminal matter I offer them some suggestions and end the call there. If it is a case that VLP handles regularly there are question packets put together that have a number of questions on them that gather the information that the supervisors need...
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After completing a question page and/or gathering a solid understanding of the client's issues I place them on hold and review it with a supervisor. After relaying the appropriate information to management, and hearing what kind of help I should offer to the clients I return to the phone. Some times we can take the client's case for referral to local attorneys, but many times we can only offer advice and an information packet...
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