Healthcare and the Consumer

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Gretta P


Date added:

September 19, 2015








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D., Ford, R. C., & Heaton, C. P. (2002). Achieving Service Excellence: Strategies for Healthcare. Chicago, IL.
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Another component that came up in our discussion was patient centeredness. All needs, wants, and expectations should be met along with timeliness. If all these are met then the patient will be satisfied in the end. A satisfied customer means a returning customer in the future. The patient is our primary customer so it would only make sense to make sure they get what they need or expect...
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