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Hospitality Indusrty
Essay specific features
Written by:
Jane G
Date added:
May 31, 2016
Level:
University
Grade:
A
No of pages / words:
2 / 406
Was viewed:
6273 times
Rating of current essay:
Essay content:
It does not need a court authorisation.
Penalties of non-compliance:
? The guest's vehicle or property left in the vehicle can be held by the Innkeeper
? The property that the guest brings with him to the Inn as their luggage, including property that may not belong to him can also be disdained by the Innkeeper...
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It can be done through third party
? For aliens, the following extra details must also be recorded; pass port number, next destination (if known), date of departure
Overbooking and the rights of the customer
How this affects the Brookes hotel
Advantage:
? Overbooking becomes good sales technique
? To balance the extra rooms (none-arrivals and cancellations)
Disadvantage:
? Go wrong, it is necessary to "book out" guest to another hotel
? (pay any extra charge, taxi, telephone)
The penalties of none-compliance
? Trade Description Act 1968
? Overbooking can be a criminal offence
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