How To Implement TQM in Strong Cultures

Essay specific features

 

Issue:

Business

 

Written by:

David F

 

Date added:

May 29, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

6 / 1405

 

Was viewed:

9818 times

 

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Essay content:

For Bernal, it is a matter of reviewing what his colleagues did and adjust the overall plan. "The smart man learns from his mistakes, but the wise man learns from the mistakes of others." First thing to look at though is how the culture affects these decisions. San Juan, like many South American communities, perceives status by the level of respect one receives...
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Part of that respect and status comes from a person's position or perceived position in the community. This means for a supervisor to give up authority to subordinates in the decision process is something that most are unwilling to do. This makes them seem weak and possibly diminished in status. Although the TQM process is for the good of all through improved processes and fewer customer complaints, internal and external, few are willing to give up that power...
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