"Identify the causes of turnover in call centers".

Essay specific features

 

Issue:

Business

 

Written by:

Geraldine D

 

Date added:

November 21, 2010

 

Level:

University

 

Grade:

A

 

No of pages / words:

14 / 3776

 

Was viewed:

6088 times

 

Rating of current essay:

 
Essay content:

Within call center industry, workforce turnover has been one of the most pressing issues for many years. Excessive employee turnover rate is detrimental to organizations. It is related to direct and indirect costs; it affects morale, productivity, reputation, and survival of the organizations. (Hemdi & Nasurdin: 2006) The prediction and understanding of employee turnover intentions has been studied from many different perspectives...
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Excessive employee turnover rate is detrimental to organizations. It is related to direct and indirect costs; it affects morale, productivity, reputation, and survival of the organizations. (Hemdi & Nasurdin: 2006) The prediction and understanding of employee turnover intentions has been studied from many different perspectives...
displayed 300 characters

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