Mystery shopping

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Written by:

Ike R


Date added:

September 17, 2015








No of pages / words:

8 / 1978


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470 times


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Roger Mayland, VP of Martiz's Quality Controlled Services Division, defines mystery shopping as a "process for measuring service quality, with feedback, that is understandable to the front-line people".The aim of this report is to analyse mystery shopping as a research method and discussions on the amount of data comes out while mystery shopping is conducted...
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The details for this report are given with the help of Mystery shopping conducted by our team in Langstane Housing association. Background: The following set of questions was our scenario to start with. A) I should like to apply to Langstane housing association for accommodation. How can I get an application form and can I get help completing the form if necessary? B) Can you explain the points system to me? What does it mean, I have been awarded X amount of points? C) I have a mild disability...
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