Operations Management Principles IP 1

Essay specific features

 

Issue:

Business

 

Written by:

Mary D

 

Date added:

October 14, 2015

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 714

 

Was viewed:

459 times

 

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Essay content:

The construction, maintenance and transportation industries buy original equipment that uses our components. When these need replacement they buy the spares directly from us. Our products are not significant cost inputs for our customers, but at the same time our customers cannot do without them. Hence they desire vendors who can perform satisfactorily with minimal follow up...
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Hence they desire vendors who can perform satisfactorily with minimal follow up. Slide 2 ? The Advantages of Customer Satisfaction We are currently #3 in the industry with only 15% market share. Our products and those of our competitors are on par as far as quality and cost are concerned. There is little scope for differentiation in these factors...
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