Portman Hotel

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Written by:

Virginia B


Date added:

February 1, 2017








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4 / 856


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To deliver such high performance, the four spans have to match and support the hotel's strategy which is not the case here. Span of control means the range of resources for which an employee is given decision rights. The span of control is very narrow, since the resources provided to each PV are limited and not under their control...
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They have to work on specific floors during specific hours with specific colleagues. The PVs are not supposed to take far reaching decisions but follow the needs of the guests to make the hotel an "enjoyable experience". The span of accountability refers to the range of trade-offs affecting the measures used to evaluate a manager's achievements...
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