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Problem Solution: Global Communications

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The Union, which recently gave up some benefits to assist Global Communications' cost cutting efforts, feels that the new strategy is an attack on the new contract and is threatening to fight the outsourcing. This paper provides a solution that includes renegotiation of the contract, a relaxation of work rules, consolidation of call centers, and transition of personnel to other functions within Global Communications...
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The strategy that they developed on the surface seems to be sound, develop new services, reduce costs and establish new partnerships. However, their competitors are basically adopting similar strategies and by partnering with a wireless company, Global Communications is introducing its customers to a competitor...
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