Problem Solution: Global Communications

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Written by:

Rena W


Date added:

December 26, 2014








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18 / 4941


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However, a new problem was created because of this strategy. The new growth plan caused conflict between the senior leadership team and the Technologies Workers Union. The senior leadership team saw opportunities to regain market share by forming partnerships, outsourcing labor, and focusing on new markets...
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They continue to be committed to growing the company's brand internationally. The new partnerships will allow Global to have access to new technologies needed to compete and grow. Outsourcing their technical call center provides an immediate cost savings. Additional benefits to outsourcing include an increase in technical knowledge from support and an international presence in two other countries, India and Ireland...
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