Problem Solving Through Intelligent Communication

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Written by:

Alisha P


Date added:

March 4, 2016








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8 / 2056


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But it also needs a caveat; for intense emotion can cause reactivity that clouds the way to resolution. What matters is the level of intensity of emotion and the duration in which it occurs. The intense emotion, otherwise called anxiety, calls attention to the need for resolving a conflict that may not be expressed publicly...
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Once the cause of the anxiety is identified and emotions expressed, people can think more clearly and be better equipped to solve the problem. The following workplace conflict for which I was a witness illustrates this continuum of emotion and its intersection with cognitive reasoning. The Conflict - 1 Iam working for a large Aerospace company as a Manager, a young woman, Laura, was hired as a software engineer for one of the products produced by the company reporting to me...
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