Quality Improvement Paper

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Written by:

Charles B


Date added:

June 7, 2014








No of pages / words:

6 / 1417


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Essay content:

The mangers need to spend more time in the field ensure quality work is being done. Verizon Verizon customer zone technicians install and repair phone lines in Verizon's network for both residential and business customers. To insure that the customer has quality service there is a checklist in place for all technicians to follow...
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By following the checklist the technician can insure that the customer has quality service and there will not be a need for a return visit by a technician in the near future. If the checklist is not followed and another technician needs to return to the customer to fix the problem then it will cost the company money...
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