Quality Management

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Jose M


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May 14, 2016








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STATISTICAL PROCESS CONTROL (SPC) 8 4.5. JUST -IN-TIME (JTI) 9 5. QUALITY STANDARDS AND EXCELLENCE 10 6. CONCLUSION 10 REFERENCES 11 BIBLIOGRAPHY 12 List of Figures Figure 1: History of Quality 4 Figure 2: Definitions of Quality 4 Figure 3: Types of Benchmarking 6 Figure 4: Advantages and Disadvantages of Benchmarking 6 Figure 5: Benchmarking Case Study - Rank Xerox 7 Figure 6: Use of Quality Circles in Companies 8 Figure 7: Explanation of a Control Chart 9 Figure 8: Toyota and Just-In-Time 10 In a world where technology is rapidly increasing, the globalisation of markets, availability of goods and services from the Internet and the great demand from consumers for a better service or product have placed organisations in a position where they need to be at an advantage competitively against their competitors...
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What is Quality Management Theorists have noted that Quality Management is the process of ensuring that things are done right the first time, without any errors. Hannagan, (2002, p.184) stated that Quality Management is "an intensive, long-term effort to transform all parts of the organization in order to produce the best product and service possible to meet customer needs"...
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