Quality management in Logistics

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Written by:

Elvin S


Date added:

January 27, 2014







No of pages / words:

12 / 3204


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8024 times


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Much empirical evidence links an organisations quality management practices to improved organisational performance therefore greater surplus. Due to increasing global competition, competitive priorities have shifted from simply cost to quality and flexibility (DeMeyer, Miller, Nakone, and Ferdows, 1989), as a result logistics is applied as one of the key business processes in delivering value and quality to the customer and in gaining a competitive edge...
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Some authors argue that the importance of quality in logistics systems has not been fully realised. it is this papers view to support that contention, and will provide evidence to illustrate how although there are obvious benefits of increasing quality in logistics, lack of managerial support, training, and funding are the critical reasons why many would argue there is a lack of focus on quality in logistics systems...
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