Quality Performance Measurements Of The Epc Process – The Blueprint

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July 12, 2014








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Phase One of the project focused on measurements currently being used by leading companies to measure project quality performance. The major product of Phase One was the Quality Measurement Matrix which provides examples of quality measurements in the Total Quality Management (TQM) categories of Customer Focus, Leadership, Delivery and Employee Empowerment...
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This process was validated through discussions with quality and project management personnel, and pilot testing on three active EPC projects. Quality Performance Measurement The Blueprint defines quality as “meeting the requirements of all customers”. Project performance measures are developed for the Total Quality Management (TQM) perspectives of customer focus, leadership, delivery and employee empowerment...
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