Riordan Gap Analysis

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Archie H


Date added:

October 11, 2016








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10 / 2754


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3). Riordan Manufacturing has made some strategic changes over the past couple of years to a customer-relationship management (CRM) system. The adoption of this new system has restructured the plants into self-directed work teams. Unfortunately, since the restructuring, job satisfaction and morale are down, and employee turnover up...
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Further, dissention among the executive team as to the cause and solutions to the problems is present. CEO and founder, Michael Riordan has his own idea of what the problem is, an ungrateful workforce, but realizes that in order to remain competitive in this global market, he will need to make many changes to the current human resource management (HRM) system to keep his valuable employees...
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