Riordan Generic Benchmarking

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Charles P


Date added:

July 5, 2013








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(Milkovitch & Newman, 2004) Benchmarking; (also "best practice benchmarking" or "process benchmarking") is a process used in management and particularly strategic management, in which organizations evaluate various aspects of their processes in relation to best practice, usually within their own sector...
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This then allows organizations to develop plans on how to adopt such best practice, usually with the aim of increasing some aspect of performance. Benchmarking may be a one-off event but is often treated as a continuous process in which organizations continually seek to challenge their practices. (Wikipedia, 2007) The type of benchmarking used in the case our team has studied is referred to as generic benchmarking...
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