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Written by:

Theresa H


Date added:

August 19, 2013








No of pages / words:

12 / 3281


Was viewed:

879 times


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As mention by Mark DeCocinis, General Manager of the Portman Ritz Carlton and Regional Vice President, Asia-Pacific of the Ritz Carlton Hotel Company, their priority is taking care of people and their promise to their employees is to take care of them. They start by selecting the right people with the right altitude that will blend into the company’s culture...
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Then they motivate them to provide excellent service. Training them when the first joined and re-training them constantly to maintain their service quality. Ritz Carlton made sure that they maintain high level of employee satisfaction every year as they believe with satisfied employees come satisfied customers...
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