Sales Management Case 11.3

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Written by:

Siobhan W


Date added:

February 2, 2016








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Then design an action plan for improvement and get John Knight's agreement on this action plan. If John's performance does not improve as a result of immediate feedback, sales manager should review the problem in a formal performance appraisal; then the manager should make it clear that poor performance is not acceptable...
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Each step should be documented with written memos detailing what took place. I don't think there is a need for plan for improvement because he is an experienced sales rep and he never had poor performance before his personal problems got involved, it should be expected by sales manager to see improvement on his performance immediately...
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