Scenario One Reflection Paper 9-Step Problem-Solving Model

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Charles B


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December 6, 2015








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The 9-Step Problem-Solving Model used in the USAuto and AutoMex scenario can be described as a sequential, step-by-step procedure. While this makes for easy description, there is, in fact, no simple plan that represents the universal problem-solving process. Any process one may apply in the workplace or in ones personal life must be flexible enough to accommodate different work styles, unexpected discoveries and disappointments, and inevitable fluctuations in effort and creativity (Couger, 1995)...
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19). Problem-solving is a fundamental skill needed by today's managers. With recent research and exploration of problem-solving techniques, changing professional standards, new workplace demands, and recent changes in the economy, this has encouraged managers to use a higher order thinking skill, and in particular, problem-solving skills (Kirkley, 2003)...
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