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Naomi F


Date added:

April 26, 2013








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muted and all he could hear was the sounds of a screaming woman in labor from the next room. When the fourth floor room was small, dingy, and dirty and the staff was not prepared to deal with the situation, or when the Grower Room had inadequate supplies and blankets would all be considered negative servicescape experiences...
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On the other hand, some positive servicescape experiences were when the nurses took photos of the baby and taped them to the mother's bed post so she could look at them, when the babies received quilts from Quilters by the Sea, and when the nurses made signs for each of the babies. These are all servicescape examples that either contributed negatively or positively to the service experience...
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