Six Sigma In The Contemporary Business Environment

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John C


Date added:

August 21, 2014








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In order to remain competitive among those rigorous competitions in the dynamic changing business environment, organizations have to maintain and enhance the quality of the products or services being delivered. “Quality is consistent conformance to customers’ exceptions” (Slack, Chambers and Johnston, 2007)...
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There is no definite definition for quality since it varies in different circumstances. For example, manufacturing would focus on producing products which are error-free and conform precisely to their design specifications while service providers would focus on providing services which are fit for its purpose...
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