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Essay

SouthWest Airline

Essay specific features

 

Issue:

Business

 

Written by:

Daisy B

 

Date added:

January 3, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

3 / 610

 

Was viewed:

6935 times

 

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Essay content:

The People Department and Vice Chair, Libby Sartain, is in charge of recruitment and hiring of employees. The process in hiring is to identify people with "relational competence, the ability to relate effectively with others" (Gittell, 2003, p. 85). The success of Southwest Airlines lies in its people...
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It is not unusual for someone to go through the interview process for up to six weeks before they are hired. "About 20 percent of new hires fail to make it through the training period. The payback: low turnover, high customer satisfaction, and in Sartains estimation, a self monitoring culture of self motivated employees" (Donnelly, 2000, p...
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