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Essay

Southwest Airlines

Essay specific features

 

Issue:

Business

 

Written by:

Jacqueline J

 

Date added:

October 16, 2013

 

Level:

University

 

Grade:

A

 

No of pages / words:

12 / 3146

 

Was viewed:

2694 times

 

Rating of current essay:

 
Essay content:

Creativity and innovation were encouraged to improve effectiveness of the airline. Employees are treated with respect and caring attitude within the organization just like the way they treated the customers. Organizational Structure The management structure of Southwest Airlines is designed to cater to the activities of the employees while holding the spirit of fun to be the cornerstone for the success of the company in addressing its customer service concerns (Rivera et al...
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This is referred to as a “loose-tight” design. Employees are encouraged to try new things as they are given the freedom to innovate as long as they were not violating safety standards. Violations include endangering crew and passengers and keeping the plane on schedule. The organizational structure of Southwest is a typical hierarchical structure (Rivera et al...
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