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Tele Compute case study

Essay specific features

 

Issue:

Business

 

Written by:

Judith O

 

Date added:

March 2, 2014

 

Level:

University

 

Grade:

A

 

No of pages / words:

6 / 1402

 

Was viewed:

3738 times

 

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Essay content:

And the last but not least, once the operators get the information about the customers, they would not lost them, since they would be stored in the database, in a way that every customer would have its card. In case of some problems, there would be also the name of the operator, which had filled out the order, so he would be responsible for this data...
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In case of some problems, there would be also the name of the operator, which had filled out the order, so he would be responsible for this data. Every developed contact centre has also a switching centre for a steady call distribution. This switching centre could be interconnected with the contact centre system, so the operators for example would not have to fill out the phone number of the customer (to avoid mistakes, but also for faster call process), in case that the customer is calling from the same telephone number he wants to be contacted to in case of needs...
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General issues of this essay:
A RELATIONAL STUDY ON CUSTOMER SATISFACTION, TRUST , SWITCHING BARRIERS AND OVER ALL CUSTOMER RETENTION IN THE CONTEXT OF UNITREND LTD. A Study On The Impact Of Employee Empowerment To Customer Satisfaction Case Study of Vistakon and Disposable Contact Lenses Case Study: Inductotherm Customer Relationship Building Customer Contact Starbucks: Delivering Customer Service – Case Study Tele Compute case study First Contact contact The Art Of The Contact Zone consequences of contact Contact Contact Contact Call Center Case Study - Customer Contact Center
 

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