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Essay

The Disney Way

Essay specific features

 

Issue:

Business

 

Written by:

Linda H

 

Date added:

September 25, 2011

 

Level:

University

 

Grade:

A

 

No of pages / words:

2 / 508

 

Was viewed:

8386 times

 

Rating of current essay:

 
Essay content:

Not being one to give up on this, I wished to register my complaint and asked for a senior manager, only to be told that there was no-one about. So I then asked for the name of the manager at the most senior level in Disney World, but again, I was told just to write to Customer Services and I was given an address in Florida...
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I was told by the guest services representative that, 'I'd never hear back from him'! When I got home, that is exactly what I did. And about three weeks after I sent off the letter, I had a phone call - in fact, I had two phone calls, because I was out when the first one was fielded by my wife. In the second 20-minute call (not, I hasten to add, from Micheal Eisner, but from a nice lady 'in his office'), she profusely apologised, questioned me a lot on the issue that I'd raised and pointed me in the direction of where I could buy these vouchers by post...
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