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Essay

The IT System that couldn't deliver (Lenox Case)

Essay specific features

 

Issue:

Business

 

Written by:

Maria T

 

Date added:

March 30, 2012

 

Level:

University

 

Grade:

B

 

No of pages / words:

5 / 1250

 

Was viewed:

2336 times

 

Rating of current essay:

 
Essay content:

Lifexpress is a sophisticated computer-aided system that enabled Lenox's 10,000-plus agents to do everything from establishing a prospect's financial profile, to selecting the most appropriate products from the company's myriad policies and generating all the paperwork needed to close a sale. Lifexpress, however, wasn't boosting sales productivity as much as management had expected...
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Two of Lenox's competitors had launched similar systems and are already running ahead of them. Sullivan's Boss, Chief Financial Officer Clay Fontana seems to be blaming Sullivan for the problem. Bennett appeared to correspond with Fontana. They believe that since Lifexpress is Sullivan's "system" then she should be accountable not only for its creation and implementation but for realizing the business goals that goes with it as well...
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