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Essay

The Ritz-Charlton Hotel

Essay specific features

 

Issue:

Business

 

Written by:

Kimber R

 

Date added:

September 25, 2016

 

Level:

University

 

Grade:

A

 

No of pages / words:

4 / 874

 

Was viewed:

1718 times

 

Rating of current essay:

 
Essay content:

The Ritz-Carlton focuses on taking care of their customers and employees, which was the reason to create “The Gold Standards” of customer service. These standards include the Three Steps of Service, the Motto, the Employee Promise, the Credo and the Twenty Basics and each employee and manager, everybody, whom makes that company running, has to know them and adopt them...
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By understanding the standards every employee should be able to deliver the highest level of service and with it satisfy the customer. Because this is what the company sells – service, and “This business is created for one reason – to make money.” The Credo of “The Gold Standards” says: “The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests...
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General issues of this essay:
Service Quality at the Ritz-Carlton Hotel Company The Ritz-Charlton Hotel The Ritz-Carlton Hotel Company The Ritz-Carlton Hotel Company Ritz Carlton ritz carlton Ritz Carlton Ritz Carlton Ritz Carlton Interview Ritz Carlton Background Training Of Ritz-Carlton Employees Ritz-Carlton Case Study Motivational Strategies of the Ritz Carlton Ritz-Carlton Opening in India. : Compare and contrast the Rule of Benedict and the Ritz Carlton
 

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