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Total Quality Management
Essay specific features
Written by:
Jessica R
Date added:
January 3, 2017
Level:
University
Grade:
A
No of pages / words:
9 / 2330
Was viewed:
9032 times
Rating of current essay:
Essay content:
The simple objective of Total Quality Management is “Do the right things, right the first time, every time.” Although originally applied to manufacturing operations, and for a number of years only used in that area, Total Quality Management is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations...
displayed 300 characters
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There are a number of evolutionary strands, with different sectors creating their own versions from the common ancestor.
The key principles of Total Quality Management are as following:
• Management Commitment
1. Plan (drive, direct)
2. Do (deploy, support, participate)
3. Check (review)
4. Act (recognize, communicate, revise)
• Employee Empowerment
1...
displayed 300 characters
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